Privacy Policy

Overview

Singularity Energy, Inc. ("Singularity," "we," "us," or "our") operates a clean energy data and program management platform for utilities and grid operators. This Privacy Policy describes how we collect, use, and protect information when you visit our website or interact with our services.

If you have questions about this policy, contact us at privacy@singularity.energy.

Information we collect

We collect information in the following ways:

• Information you provide directly — when you request a demo, contact us, or correspond with our team, we collect your name, email address, organization, and any other information you choose to share.
• Usage data — when you visit our website, we may collect technical information including your IP address, browser type, pages visited, and time spent on the site.
• Platform data — for customers using the Singularity platform, data handling is governed by the applicable customer agreement and data processing addendum.

How we use information

We use the information we collect to:

• Respond to demo requests and sales inquiries
• Communicate about our products, services, and company updates
• Improve and operate our website and platform
• Comply with legal obligations

We do not sell personal information to third parties.

Cookies

Our website uses cookies and similar technologies to understand how visitors use the site. This includes analytics tools (such as Google Analytics) that collect information about pages visited, time on site, and referral sources. This data is used in aggregate to improve the site and is not used to identify individual visitors.

You can opt out of Google Analytics tracking at any time by installing the Google Analytics opt-out browser add-on. Most browsers also allow you to disable cookies in your browser settings, though this may affect site functionality.

Third-party services

Our website may use third-party services for analytics and infrastructure. These services may collect information as described in their own privacy policies. We select vendors whose data handling practices are consistent with our own.

Data retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. If you would like us to delete your information, contact us at privacy@singularity.energy.

Security

Singularity Energy is SOC 2 Type 2 certified. We implement reasonable technical and organizational measures to protect information from unauthorized access, disclosure, or loss. Our security practices have been reviewed by customers in regulated energy markets prior to sharing proprietary operational data with us.

Your rights

Depending on your location, you may have rights to access, correct, or delete personal information we hold about you. To exercise these rights, contact us at privacy@singularity.energy.

California residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to know — you may request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to delete — you may request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to correct — you may request that we correct inaccurate personal information we hold about you.
• Right to opt out of sale or sharing — we do not sell or share personal information for cross-context behavioral advertising.
• Right to non-discrimination — we will not discriminate against you for exercising any of these rights.

To exercise these rights, contact us at privacy@singularity.energy. We will respond within 45 days as required by law.

Data breach notification

In the event of a data breach affecting your personal information, we will notify you and applicable regulators as required by applicable state and federal law.

Notice of acceptance

By using this website or submitting information through any form on this site, you acknowledge that you have read and agree to this Privacy Policy. Where we collect personal information through a form, we will include a link to this policy at the point of collection.

Changes to this policy

We may update this policy from time to time. We will update the "Last updated" date at the top of this page when we do. Where changes are material, we will provide additional notice. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

Contact

Singularity Energy, Inc.
444 Somerville Ave, Somerville MA 02143
privacy@singularity.energy